Grievance Redressal

Grievance Redressal In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, Falcon Fire Safety Pvt Ltd has designated a Grievance Officer to address customer complaints and data-protection requests. Grievance Officer: to be named by client (designated role — see the Business & GST settings in the admin once the client confirms this). Contact: falconfiresafetypvtltd@gmail.com / +91 63999 36669 What you can raise here - A complaint about an order, product, or delivery. - A request to access, correct, or erase your personal data. - Any other concern about how we've handled your information or your order. Our commitment - We will acknowledge your complaint within 48 hours of receipt. - We aim to resolve your complaint within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020. Please include your Order ID (if applicable) and a phone number or email we can reach you on when you write to us.